Registration, Refund and Cancellation Policies

Registration

Reserve a place in class by enrolling online, calling the AVA office at (603) 448-3117, via e-mail.

To be officially enrolled in an AVA class, the tuition must be paid in full. Registrations are accepted in the order in which full payment is received. If necessary, we can set up a payment-by-installation plan.

COVID-19 Cancellation Policy

Participants in all classes and camps are entitled to a full refund without penalties if your are unable to attend due to Covid-19, including sickness or exposure. Anyone wishing to receive a refund may contact AVA at info@avagallery.org with the registrant’s name, address, phone number and class title. A staff member will return your email as soon as possible.

Class Cancellation Policy

If a participant cancels 14 business days or more before the first class, full tuition, less a $30 registration fee, will be refunded. If we are unable to fill the canceled spot, there is no refund if a cancellation is made within 14 business days of the class.

Summer and Vacation Camp Cancellation Policy

If a participant cancels 30 business days or more before the first day of a youth vacation or summer camp session, full tuition, less a $30 registration fee, will be refunded. If we are unable to fill the canceled spot, there is no refund if a cancellation is made within 30 days of the camp session.

Typically, AVA cancels education programs because of low enrollment. We will do our best to make a decision about canceling a class a week before the start date of the class. If AVA cancels a class or camp, participants will receive a complete tuition refund. 

Winter-Weather Cancellations

Generally AVA cancels daytime classes due to bad weather in tandem with the SAU 88: the Lebanon School District. Weather dependent, evening and weekend classes are canceled on a case-by-case basis.

Should a class need to be canceled, AVA will contact participants by phone and / or email as soon as the decision is made.  Please be certain that you provide us with all necessary contact information when you enroll in a class. AVA also posts weather cancellations via our website and Facebook page, so please check these sites for current weather-related class information.

Working with instructors and students, AVA will do it’s best to reschedule canceled class sessions on the next available date—in most cases, the class will be extended by one week.  If for some reason a class is completely canceled, participants will receive a refund for the class or credit that can be used towards another AVA class within one year of date of issue.

Discounts

AVA members receive 15% off all classes.  Become a Member