March 15, 2020, 3:00 pm
Dear Friends of AVA,
In consideration of State of New Hampshire mandate to close all public and private schools, AVA is cancelling all current classes, community programs and events effective immediately. That means no classes, community programs or events will take place beginning Monday, March 16 through Sunday, April 4.
We ask for your patience while we speak with instructors and develop a plan of action. Staff will contact current students (as of 3/15/2020) to discuss reimbursement of pro-rated tuition or possible rescheduling of remaining class sessions. Classes that have not begun meeting that are scheduled to start during this time will be rescheduled for a later date if at all possible. If we are not able to reschedule a class, or if a student is not able to attend the rescheduled class, AVA will offer a full refund or credit toward a future class at AVA.
The March 12 Mudroom and March 28-April 4 Silent Auction have been postponed.
The Mudroom has been postponed until June 11. Anyone with tickets may use those tickets at the June 11 event. Anyone seeking a refund may call the office at 603-448-3117 or email email@example.com
The Annual Silent Auction date is to be determined. Anyone who has donated artwork or items to the auction will receive their donation thank you and tax deduction letter, and the items will be kept at AVA until the event takes place later in 2020. Anyone wishing to hold onto their donation for now will be contacted closer to the event date for item collection. We thank you for your generosity and patience.
Cancellation Policy Changes During COVID-19 Outbreak
If AVA cancels a class currently in session, tuition will be pro-rated for the remainder of the session and/or the remaining sessions will be re-scheduled. Students enrolled in classes that have not yet begun to meet will be offered either a refund or the option to apply their tuition the another class at AVA.
If a class participant cancels 10 business days or more before the first class, full tuition will be refunded in the form of a check or as a credit towards another AVA class within one year of date of issue. If a class participant cancels 9 or fewer business days before the first class, a credit towards another AVA class withing one year of date of issue will be offered. Administrative fees surrounding class cancellations have been waived during the pandemic.